Kitty & Co Shipping & Returns

***Due to COVID-19 there are delays in all courier and postal services including Express Post making it impossible to guarantee normal delivery times.  Depending on your destination (city/regional) please allow an extra 1-5 business days for delivery***

For all orders delivered to an Australian address, we guarantee your Kitty & Co gift will be sent same business day when ordered before 2pm.

 

Kitty & Co offers the following shipping options:

Standard: $10.00 (via Australia Post) - between 1- 5 business days for the Kitty & Co to arrive.

Express Post: $16.95 (via Australia Post) – If order is placed before 2pm we guarantee next business day delivery if address falls within the Australia Post Express Post network

Please note: Orders returned to Kitty & Co due to incorrect address, failure to collect from Australia Post Outlet, or failure to contact courier after delivery attempt, will incur a re-shipping and re-delivery fee.

International Shipping

 Please contact us directly to enquire about International shipping options for corporate orders.

 

Our Delivery Promise To You

We pride ourselves on our ability to deliver Kitty & Co purchases quickly and efficiently. We always endeavour to deliver your Kitty & Co gift as close to your preferred delivery as possible. If your order is not delivered on your preferred delivery date, we are unable to cancel your order or credit your transaction.

Where the order is to be delivered to an Australian address, Kitty & Co will:

Use reasonable endeavours to deliver the order within five working days (Monday – Friday,  excluding official public holidays) from the date the order was submitted by you; Australia Post delivery time varies depending on your location within Australia. You (the purchaser) will receive an Australia Post tracking advice number, please use this number to track your parcels movements via the Australia Post website http://auspost.com.au/track/.

When express post is selected, and Kitty & Co item is ordered before 2pm, Kitty & Co will use reasonable endeavours to distribute the order same business day*, for delivery following business day within Australia Post guaranteed next day delivery network.

 

* Next business day delivery to remote areas and roadside delivery addresses is not guaranteed. For complete network details: http://auspost.com.au/parcels-mail/delivery-areas.html

If you are not home to receive your package then you need to pick it up from your nearest Australia post outlet.

 

Please note: If premises unattended a card will be placed in the post box and the parcel will be transported to the nearest Australia Post Outlet. 

Due to the hand-made and seasonal nature of many of the products sold on the Kitty & Co website there is a possibility that availability may vary. In the event of a product being unavailable the website will specify this in the ‘quantity’ field.

Prices & Payment

All prices on the website are in Australian dollars. Prices are subject to change without notice.

The amount payable to Kitty & Co for an Order (Order Amount) will be the total of the following amounts:

  1. the sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal);
  2. the cost of delivery determined in accordance with Delivery stated above, and

You must pay the Order Amount by credit card at the time of submitting the Order. Kitty & Co accepts Visa, Mastercard, or American Express.

  1. While we shall endeavour to keep pricing current at all times, pricing may be subject to change without notice

Kitty & Co’s Gift Wrapping

All Kitty & Co’s gifts will be wrapped with Kitty & Co signature wrapping paper and tag.

The void filler is 100% recycled paper, but very fragile items will be wrapped in additional wrap. 

A note for the recipient will be printed on a sustainable gift card, so required details must be written in the note box on the checkout page.

Please dispose of the packaging thoughtfully.

 

Returns policy

In the event of products being damaged in delivery you can return the items. All products are checked for quality before dispatch and while we try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process. Should this happen you can return the damaged items and we will re-send the product and pay for the return and additional postage charges. In the case where the product is sold out we will offer a full refund.

To arrange a return, seek a refund, replacement or exchange, you must email us on  hello@kittyandco.com.au to obtain prior approval. Please include the order number and reason for the return. Kitty & Co shall bear the costs of all domestic return shipping. 

Return the items to:

Kitty & Co HQ

Please note: Kitty & Co will, at all times, honour its obligations under Australian Consumer Law